Shipping Policy
Shipping & Delivery Of Your Order At Nigo
We Care About Your Order!
Once You Place An Order, We'll Send You An Order Confirmation Email. An Order Status Update Will Follow Once Your Order Has Been Processed. You Can Use Our Order Tracker To Get An Update On Your Order At Any Time! Likewise, Our Customer Service Team On Our Live Chat And Email Is Available To Assist You! For More Information, Please Visit Our Contact Page or our whatsapp: +8615065886198 /Email: rachelzyl888@163.com.
When will you ship my order after I order it?
Before your order is shipped, Nigo has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing/Tailoring Time + Shipping Time
Depending on your ordered item, the processing/tailoring time will differ slightly.
Processing Time:
1.All normal product will need 3-5 business days to process.
2.For made-to-order items, it can take a few weeks for us to finish making an item before it can be shipped. For example, Plus size shoes, some leather jackets and pre-sale new clothes，they can take 15-18 business days to tailor plus additional time (differing from country to country) for shipping & delivery. Therefore, we recommend ordering made-to-order items 1-2 months before your event.
If you aren't sure what the processing or production time of a specific item is, Contact us on whatsapp: +8615065886198
Shipping Time:
General Europe and the United States 12 ~ 20 days to arrive, Russia and Eastern Europe 20 days to arrive, Asia 5 ~ 15 days to arrive, the Americas about 20 days to arrive, the Middle East 7 ~ 18 days to arrive, except in special circumstances, any situation please contact our whatsapp: +8615065886198
/Email: rachelzyl888@163.com
Shipping fee:
Each region has different postage costs, we will charge shipping costs according to the actual weight of the goods
Please Note:
Orders are not shipped on the weekend and delivery times do not include weekends, holidays or order/product handling times. For urgent orders that If you need to receive at the appointed time, please contact us through rachelzyl888@163.com.
There are some withholding rates in international logistics, but we will send a safer courier to ensure customs clearance, the delivery efficiency may be slower than the courier of large companies, but very safe, please wait patiently.
When your order ships, we will send a shipping confirmation email with tracking information.
Shipping time can be affected by holidays, weather conditions, customs laws, and other variables out of your or our hands. Please understand we cannot be held responsible for these situations.
How to track your order?
-
You can contact our customer service to check your order status.
-
Once your order is finished and shipped out, you will receive an email containing the tracking number. If you have any question for your order, please contact us through rachelzyl888@163.com.
How is Sales Tax Applied?
Sales tax is included in the prices shown. And we will not charge additional tax.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
Please note that international orders may incur additional duties, brokerage, or custom fees upon delivery, which are calculated by customs officials and cannot be estimated beforehand. Every international order may experience delays in customs, which can affect delivery times. Nigo is not responsible for customs fees or delays. Please consult your local customs office for information on customs costs.
